Privacy Policy

  1. Name and contact details of the company and data protection officer

This privacy policy applies to data processing by:

Responsible: Dwyer Franchising EU GmbH (short ‘DG’),

Max-Eyth-Strasse 12
73479 Ellwangen
Germany

Email: datenschutz@dwyergroup.eu
Telephone: +49 (0) 7361 9777-0

The company data protection officer of DG is under the o.g. Address to Mr. Stefan Krafft, or at datenschutz@dwyergroup.eu reachable.

 

  1. Collection and storage of personal data and purpose use

  2. a) While visiting this website

When you visit our website www.dwyergroup.eu, the browser used on your device automatically sends information to the server of our website. This information is temporarily stored in a so-called log file. The following information will be collected and stored until automated deletion:

  • IP-address of the requesting computer,
  • Date and time of access,
  • Name and URL of the retrieved file,
  • Website from which access is made (referrer URL),
  • used browser and, if applicable, the operating system of your computer as well as the name of your access provider.
The data mentioned are processed by us for the following purposes:
  • Ensuring a smooth connection to the website,
  • Ensuring comfortable use of our website,
  • Evaluation of system security and stability as well for further administrative purposes

The legal basis for data processing is Art. 6 para. 1 p. 1 lit. f GDPR. Our legitimate interest follows from the data collection purposes listed above. In no case we use the collected data for the purpose of drawing conclusions about you.

In addition, we use cookies and analysis services when visiting our website. Further details can be found under no. 4 and 5 of this privacy policy.

  1. b) When registering for our newsletter

If you have consented, in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, we use your e-mail address to regularly send you our newsletter. For the receipt of the newsletter a given e-mail address is sufficient. The deregistration is possible at any time, for example via a link at the end of each newsletter. Alternatively you can also send your unsubscribe request to marketing@dwyergroup.eu by e-mail.

  1. c) By using our contact form

For questions of any kind, we offer you the opportunity to contact us via a form provided on the website. It is necessary to provide a valid e-mail address so that we know where the request came from and so that we can answer it. Any further information can be provided voluntarily. The data processing while contacting us is (in accordance with Art. 6 para. 1 p. 1 lit. a GDPR) based on your voluntarily granted consent. The personal data collected by us for the use of the contact form will be automatically deleted after completion of the request made by you.

 

  1. Disclosure of data

A transfer of your personal data to third parties for purposes other than those listed below does not take place.

We only share your personal information with third parties if:

  • You according to Art. 6 para. 1 p. 1 lit. a GDPR have given express consent to this,
  • the disclosure pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR is required to assert, exercise or defend legal claims and there is no reason to assume that you have a predominantly legitimate interest in not disclosing your data,
  • in the event that disclosure pursuant to Art. 6 para. 1 sentence 1 lit. c GDPR is a legal obligation
  • as well this is legally permissible and according to Art. 6 para. 1 sentence 1 lit. b GDPR is required for the settlement of contractual relationships with you.

 

  1. Cookies

We use cookies on our website. Cookies are small files that your browser automatically creates and that are stored on your device (laptop, tablet, smartphone, etc.) when you visit our site. These files do not harm your device, do not contain viruses, Trojans or other malicious software. In Cookies information is stored based on the specific device you use.

However, this does not mean that we are immediately aware of your identity. The use of Cookies is designed to make the use of our web offers more pleasant for you. For example, we use so-called session Cookies to recognize that you have already visited individual pages on our website. These Cookies are automatically deleted after leaving our page. In addition, to improve usability, we also use temporary cookies that are stored on your device for a specified period of time. If you visit our site again to take advantage of our services, it will automatically recognize that you have already been with us , what inputs and settings you have made, so that you do not have to re-enter them again.

Furthermore, we use cookies in order to statistically record the use of our website and to evaluate it for the purpose of optimizing our offers (see Section 5). Cookies allow us to automatically recognize when you visit our site again. Statistic cookies are automatically deleted after a defined time. The data processed by these cookies are for the purposes mentioned in order to safeguard our legitimate interests as well as third parties according to Art. 6 para. 1 sentence 1 lit. f GDPR required. Most browsers today accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer or that always a hint appears before a new cookie is created on your device. However, disabling cookies may mean that you can not use all features of our website and that you loose a lot of comfort on all websites on the web, as this feature is an important technical standard nowadays.

 

 

  1. Analytics Tools

  2. a) Tracking-Tools

The tracking measures listed below that are used by us are based on Art. 6 para. 1 sentence 1 lit. f GDPR. With the tracking measures, we want to ensure a customer-focused design and the continuous optimization of our website. On the other hand, we use the tracking measures to statistically record the use of our website and evaluate it for the purpose of optimizing our offers for you. These interests are to be regarded as justified within the meaning of the aforementioned provision.

The respective data processing purposes and data categories can be found in the corresponding tracking tools.

  1. i) Google Analytics

For the purpose of customizing and continually optimizing our pages, we use Google Analytics, a web analytics service provided by Google Inc. (https://www.google.com/intl/en/about/) (1600 Amphitheater Parkway, Mountain View, CA 94043, USA, hereafter “Google”). In this context, pseudonymised usage profiles are created and cookies (see point 4) are used. The information generated by the cookie about your use of this website such as

  • Browser-Type/-Version,
  • used Operating System,
  • Referrer-URL (the previously visited site),
  • Hostname of the connecting Computer (IP-address),
  • Time of server request,

are transmitted to a Google server in the US and stored there. The information is used to evaluate the use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage for the purposes of market research and tailor-made website design. This information may also be transferred to third parties if required by law or if third parties are working on behalf of Google. Under no circumstances will your IP address be merged with any other data provided by Google. The IP addresses are anonymized, so that an assignment is not possible (IP masking).

You can prevent the installation of cookies by setting the browser software accordingly; however, we point out that in this case not all features of this website may be fully available.

You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google by downloading and installing a browser add-on (https: //tools.google.com/dlpage/gaoptout?hl=de).

As an alternative to the browser add-on, especially for browsers on mobile devices, you can prevent the collection by Google Analytics by clicking on this link. An opt-out cookie will be set that will prevent the future collection of your data when you visit this website. The opt-out cookie is only valid in this browser and only for our website and is stored on your device. If you delete the cookies in this browser, you must set the opt-out cookie again.

For more information about privacy related to Google Analytics, see the Google Analytics Help Center (https://support.google.com/analytics/answer/6004245?hl=en).

 

  1. ii) Google Adwords Conversion Tracking

To statistically record the use of our website and to evaluate it for the purpose of optimizing our website, we also use Google conversion tracking. In doing so, Google Adwords will set a cookie (see section 4) on your computer if you have reached our website via a Google ad.

These cookies lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of the Adwords customer’s website and the cookie has not yet expired, Google and the customer can recognize that the user clicked on the ad and was redirected to this page.

Every Adwords customer receives a different cookie. Cookies can not be tracked via the websites of Adwords customers. The information gathered using the conversion cookie is used to generate conversion statistics for Adwords customers who have opted for conversion tracking. Adwords customers see the total number of users who clicked on their ad and who were redirected to a conversion tracking tag page. However, they do not receive information that personally identifies users.

If you do not want to participate in the tracking process, you can also refuse the required setting of a cookie – for example, via a browser setting that generally disables the automatic setting of cookies. You can also disable cookies for conversion tracking by setting your browser to block cookies from the domain “www.googleadservices.com”. Google’s privacy policy on conversion tracking can be found here (https://services.google.com/sitestats/en.html).

  1. iii) Hotjar Website Tracking

We use the web tracking by “Hotjar” (Hotjar Ltd.) on our websites.
Hottjar Ltd. is a European company based in Malta
Address: Hotjar Ltd, Level 2, St Julian’s Business Center, 3, Elia Zammit Street, St Julian’s STJ 1000, Malta, Europe tel: +1 (855) 464-6788.

With this tool we track movements on our websites to understand our users better (for example via heatmaps). In this way, the tool visualizes how far users scroll on a website, which hotspots are present on the page and it shows which buttons (frequently) are used. In addition, user paths (ie the click path) can be logged and, e.g. also direct feedback from users on the website are obtained (chat / survey form). In this way, we gain valuable information that helps us optimize our websites, make them faster and more customer-friendly.

We pay close attention to the protection of your personal data. Throught Hotjar we can track the follwing things: Which buttons are clicked, path of the mouse cursor, how far a user scrolls, screen size of the used device, device type, browser information, geographical area of user (only the country) and which are the preferred languages used on our website. Areas of the websites in which personal information of you or third parties are displayed are automatically hidden by Hotjar and are never recorded in the tracking.

You can prevent the collection of screen data by Hotjar (including your IP address) by deactivating it on the following link Hotjar (through clicking the red button): https://www.hotjar.com/opt-out
This needs to ne done in every Internet Browser that you use. Diasbling it only in Internet Explorer, does not disable it in Chrome or Firefox!

For more information about the tool and Hotjar in general, see:
https://www.hotjar.com

The privacy policy of Hotjar Ltd. can be found here (storage, use and possible forwarding of the anonymous tracking data):
https://www.hotjar.com/privacy

Die Datenschutzerklärung der Hotjar Ltd. finden Sie hier (Speicherung, Verwendung und eventuelle Weitergabe der anonymen Tracking-Daten):
https://www.hotjar.com/privacy

 

 

 

 

  1. Social Media Plug-ins

We use on our websitesocial plug-ins from the social networks Facebook, Twitter and Instagram (based on Art. 6 para. 1 sentence 1 lit. f GDPR), in order to make our firm better known. The underlying commercial purpose is to be regarded as a legitimate interest within the meaning of the GDPR. Responsibility for the operation compliant with data protection is to be guaranteed by their respective providers. The integration of these plug-ins by us is done by means of the so-called two-click method to protect visitors to our website in the best possible way.

  1. a) Facebook

On our website social media plugins from Facebook are used to personalize the use. For this we use the “LIKE” or “SHARE” button. This is an offer from Facebook.

If you visit a page of our website that contains such a plugin, your browser establishes a direct connection to the Facebook servers. The content of the plugin is transmitted by Facebook directly to your browser and embedded into our website.

By integrating the plugins, Facebook receives the information that your browser has accessed the corresponding page on our website, even if you do not have a Facebook account or if you are currently not logged in to Facebook. This information (including your IP address) is transmitted from your browser directly to a Facebook server in the US and stored there.

If you are logged in to Facebook, Facebook can assign the visit to our website directly to your Facebook account. If you interact with the plugins, for example by pressing the “LIKE” or “SHARE” button, the corresponding information is also transmitted directly to a Facebook server and stored there. The information will also be posted on Facebook and displayed to your Facebook friends depending on your settings on Facebook.

Facebook may use this information for the purpose of advertising, market research and tailor-made Facebook pages. For this purpose, Facebook uses user, interest and relationship profiles, for example, to evaluate your use of our website in relation to the advertisements displayed on Facebook, to inform other Facebook users about your activities on our website, and to provide other services related to the use of Facebook.

If you do not want Facebook to assign the data collected via our website to your Facebook account, you must log out of Facebook before visiting our website.

The purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as your related rights and settings options for the protection of your privacy, please refer to the privacy policy (https://www.facebook.com/about/privacy/) of Facebook.

 

  1. b) Twitter

On our website plugins of the short message network of Twitter Inc. (Twitter) are integrated. The Twitter plugins (tweet button) can be recognized by the Twitter logo on our site. An overview of tweet buttons can be found here (https://about.twitter.com/resources/buttons).

When you visit a page of our website that contains such a plugin, a direct connection is established between your browser and the Twitter server. Twitter receives the information that you have visited our site with your IP address. If you click on the Twitter “tweet button” while logged in to your Twitter account, you can link the contents of our pages to your Twitter profile. This allows Twitter to associate your visit to our pages with your user account. We point out that we as the provider of the pages are not aware of the content of the transmitted data and their use by Twitter.

If you do not want Twitter to associate your visit to our pages, please log out of your Twitter account.

Further information can be found in the privacy policy of Twitter (https://twitter.com/privacy).

 

  1. c) Instagram

Our website uses so-called social plugins (“plugins”) operated by Instagram LLC, 1601 Willow Road, Menlo Park, CA 94025, USA (“Instagram”).

The plugins are marked with an Instagram logo, for example in the form of an “Instagram camera”.

When you visit a page of our website that contains such a plugin, your browser connects directly to Instagram’s servers. The content of the plugin is transmitted by Instagram directly to your browser and integrated into the page. Through this integration, Instagram receives the information that your browser has accessed the corresponding page of our website, even if you do not have an Instagram profile or are currently not logged in to Instagram.

This information (including your IP address) is sent from your browser directly to an Instagram server in the US and stored there. If you’re logged in to Instagram, Instagram can instantly associate your visit to our website with your Instagram account. If you interact with the plugins, for example, press the “Instagram” button, this information is also transmitted directly to an Instagram server and stored there.

The information will also be posted on your Instagram account and displayed there to your contacts.

If you do not want Instagram to directly map the data collected through our website to your Instagram account, you’ll need to log out of Instagram before visiting our website.

For more information, please see the privacy policy (https://help.instagram.com/155833707900388) of Instagram.

 

 

 

  1. Affected rights

You have the right:

  • in accordance with Art. 15 GDPR, to request information about your personal data processed by us. In particular, you can ask for information on the processing purposes, the category of personal data, the categories of recipients to whom your data has been disclosed, the planned retention period, the right to rectification, deletion, limitation of processing or opposition, the existence of a right to complain, the source of their data, if not collected from us, and the existence of automated decision-making including profiling and, where appropriate, meaningful information about their details;
  • pursuant to Art. 16 GDPR, to demand the correction of incorrect or the completion of personal data stored by us immediately;
  • in accordance with Art. 17 GDPR, to demand the deletion of your personal data stored by us, except where the processing is for the exercise of the right to freedom of expression and information, for the fulfillment of a legal obligation, for reasons of public interest or for the assertion, exercise or defense of legal claims is required;
  • in accordance with Art. 18 GDPR to demand the restriction of the processing of your personal data, as far as the accuracy of the data is disputed by you, the processing is unlawful, but you reject their deletion and we no longer need the data, but you need them to assert, exercise or defense of legal claims or you have objected to processing in accordance with Art. 21 GDPR;
  • pursuant to Art. 20 GDPR to obtain your personal data provided to us in a structured, common and machine-readable format or to request the transfer to another person responsible;
  • pursuant to Art. 7 para. 3 GDPR your once granted consent to revoke against us at any time. As a result, we are not allowed to continue the data processing based on this consent for the future and
  • according to Art. 77 GDPR to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or work or our office.

 

  1. Contradiction right

If your personal data are used based on legitimate interests in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR, you have the right to file an objection against the processing of your personal data in accordance with Art. 21 GDPR, provided that there are reasons for this arising from your particular situation or if the objection is against direct mail. In the latter case, you have a general right of objection, which is implemented by us without specifying any particular situation.

If you would like to use your right of revocation or objection, please send an e-mail to datenschutz@dwyergroup.eu

 

 

  1. Data security

We use the popular SSL (Secure Socket Layer) method within the site visit, in conjunction with the highest level of encryption supported by your browser. In general, this is a 256-bit encryption. If your browser does not support 256-bit encryption, we’ll use 128-bit v3 technology instead. Whether a single page of our website is encrypted is shown by the closed representation of the key or lock icon in the lower status bar of your browser.

We also take appropriate technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or total loss, destruction or against unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.

 

 

 

  1. Up-to-dateness and change of this data privacy statement

This privacy statement is currently valid and is dated May 2018. As our website evolves and offers become available, or as a result of changes in legal or regulatory requirements, it may be necessary to change this privacy policy. The current privacy policy can be viewed and printed at any time on the website at https://www.dwyergroup.eu/privacy-policy.

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